Terms & Conditions

Last Updated:

La plateforme de location inc.

Welk'home

TERMS OF SERVICE

Last Updated: May 12, 2026

IMPORTANT NOTICE: THESE TERMS REQUIRE THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN COURT OR JURY TRIALS OR CLASS ACTIONS, AND ALSO LIMIT THE REMEDIES AVAILABLE TO YOU IN THE EVENT OF A DISPUTE. CAREFULLY REVIEW SECTION 13 BEFORE AGREEING TO THESE TERMS.

These Terms of Service (these "terms") govern your use of the online and mobile services provided by La plateforme de location inc., operating under the brand name Loopa ("Loopa," "we," or "our"). This includes the Loopa mobile application, the website, and all features made available through them — including social travel matching, place recommendation pins, and accommodation suggestions (collectively, the "Services"). La plateforme de location inc. is a corporation organized under the laws of the Province of Quebec, Canada, with its principal place of business in Montréal, Quebec.

These terms constitute a binding agreement between you ("user," "you") and Loopa. By accessing or using the Services, you agree to be bound by these terms, our Privacy Policy, and any other agreements applicable to specific features. If you do not agree, you must not use the Services.

By using the Services, you represent and warrant that: (a) you are at least 16 years of age, or have parental or guardian consent if under the age of majority in your jurisdiction; (b) you have the right and authority to enter into these terms; and (c) these terms constitute valid and binding obligations enforceable against you.

Grant of License

The Services, including all content, design, displays, images, videos, and audio, are owned and provided by Loopa. Subject to these terms, Loopa grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use the Services for personal, non-commercial purposes. Loopa reserves all rights not expressly granted herein.

License and Use Restrictions

Except as expressly authorized under these terms or in a separate written agreement, you may not:

  • copy, modify, or create derivative works of the Services, in whole or in part;

  • rent, lease, sell, sublicense, assign, distribute, or otherwise transfer access to the Services;

  • reverse engineer, decompile, or otherwise attempt to derive the source code of the Services;

  • remove any proprietary notices from the Services;

  • use the Services in any manner that violates any applicable law or the rights of any third party;

  • combine or integrate the Services with other software without our prior written consent;

  • use the Services to distribute spam, malware, hate materials, pornographic content, or any illegal content;

  • collect or process another user's personal information without their consent; or

  • use the Services in any manner we reasonably determine to be abusive or harmful.

Violation of these restrictions will immediately and automatically terminate your license to use the Services.

Subscription and Refund Policy

Access to certain features of the Services requires a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on the plan selected). All fees are non-refundable except as required by applicable law.

If your account is terminated due to a violation of these terms or our Community Guidelines, you will not be eligible for a refund of any subscription fees paid. Loopa reserves the right to modify subscription pricing at any time with reasonable notice. Continued use of the Services after a price change constitutes your acceptance of the new pricing.

We may terminate your access to the Services at any time, for any reason, unless otherwise agreed in writing. Upon termination, you must immediately stop using the Services.

Username and Password

Certain features of the Services require you to register as a user. You agree to provide accurate, current, and complete information during registration. Your credentials are personal and confidential; you must not share them with any third party. You are responsible for all activity under your account.

You must notify us immediately at contact@welkhome.io of any unauthorized access to or use of your account. We reserve the right to disable any account at any time, for any reason, including if we believe you have violated these terms.

Modification, Discontinuation, or Suspension of Services

Loopa may, at any time and in its sole discretion, modify, suspend, or discontinue the Services or any part thereof, with or without notice. We may temporarily suspend your access if we determine: (a) there is a security threat to our platform; (b) your use poses a risk to other users or to our infrastructure; (c) you are using the Services for fraudulent or prohibited purposes; (d) we are required to do so by law; or (e) a third-party service we rely upon is suspended or terminated.

Proprietary Rights

All right, title, and interest in and to the Services — including software, design, content, algorithms, trademarks, logos, and all other intellectual property — remain the exclusive property of La plateforme de location inc. (Loopa). Our intellectual property is protected under the laws of Canada and applicable international treaties.

Nothing in these terms grants you any right to use our trademarks, logos, or other brand elements. Any voluntary feedback, suggestions, or comments you provide regarding the Services may be used by us freely and without any obligation to you.

User-Generated Content; Place Pins and Recommendations

The Services allow users to submit content including profile information, photos, videos, travel plans, place recommendations, and location pins (collectively, "User-Generated Content" or "UGC"). By submitting UGC, you grant Loopa a royalty-free, irrevocable, worldwide, transferable license to use, copy, adapt, publish, distribute, and display such content in connection with operating and promoting the Services.

You agree that your UGC will not:

  • be defamatory, abusive, harassing, obscene, fraudulent, or harmful;

  • infringe the intellectual property or privacy rights of any person;

  • contain viruses or other harmful code;

  • be used for commercial, political, or promotional purposes without our consent; or

  • misrepresent your identity or affiliation with any person or entity.

Place recommendations and pins submitted through the Services reflect the personal opinions of users. Loopa does not endorse, verify, or guarantee the accuracy of any place recommendation, rating, or pin. You are solely responsible for the content of any recommendation you post, and you agree to base recommendations only on genuine, first-hand experiences.

We are not obligated to review UGC but reserve the right to remove or edit any UGC at our sole discretion. Loopa is not liable for any claims arising from UGC posted by you or any third party.

Disclaimer of Liability for In-Person Meetups

Loopa facilitates connections between users who share common interests or travel plans. We do not assume any liability for personal injury, harm, or damages occurring during in-person meetups organized through the platform. By using Loopa to arrange meetups, you acknowledge:

  • Users are solely responsible for their own safety during in-person meetups. Loopa does not conduct background checks and cannot guarantee the behavior of other users.

  • We strongly recommend meeting in public places, informing a trusted contact of your plans, and following all applicable safety guidelines.

  • Participation in meetups is voluntary and at your own risk. Loopa is not responsible for any accidents, injuries, or damages during such meetings.

  • Loopa, its affiliates, directors, employees, and agents shall not be liable for any claims arising out of in-person meetups arranged through the platform.

8. Indemnification

You agree to indemnify, defend, and hold harmless La plateforme de location inc. (Loopa), its directors, officers, shareholders, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or in connection with: (a) your use of the Services; (b) your UGC; (c) your violation of these terms; or (d) your infringement of any third-party rights.

Informational Purposes Only

THE SERVICES ARE FOR INFORMATIONAL AND SOCIAL PURPOSES ONLY. NOTHING AVAILABLE THROUGH THE SERVICES CONSTITUTES LEGAL, TAX, FINANCIAL, REAL ESTATE, OR OTHER PROFESSIONAL ADVICE. PLACE RECOMMENDATIONS, ACCOMMODATION SUGGESTIONS, AND OTHER USER-GENERATED CONTENT ARE THE OPINIONS OF INDIVIDUAL USERS AND DO NOT REPRESENT THE VIEWS OR ENDORSEMENTS OF LOOPA. YOU ASSUME FULL RESPONSIBILITY FOR ANY DECISIONS MADE BASED ON CONTENT AVAILABLE THROUGH THE SERVICES.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. LOOPA EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LOOPA DOES NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (B) ANY INFORMATION OBTAINED THROUGH THE SERVICES WILL BE ACCURATE OR RELIABLE; OR (C) DEFECTS WILL BE CORRECTED.

PLACE RECOMMENDATIONS, PINS, AND ACCOMMODATION SUGGESTIONS PROVIDED THROUGH THE SERVICES ARE CONTRIBUTED BY USERS AND ARE NOT VERIFIED BY LOOPA. WE MAKE NO REPRESENTATIONS REGARDING THE ACCURACY, SAFETY, AVAILABILITY, OR SUITABILITY OF ANY RECOMMENDED PLACE OR ACCOMMODATION.

Limitation of Liability

IN NO EVENT SHALL LOOPA, ITS PARENTS, SUBSIDIARIES, DIRECTORS, OFFICERS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR REVENUE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, INCLUDING THE LAWS OF QUEBEC AND CANADA, THE TOTAL AGGREGATE LIABILITY OF LOOPA FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO LOOPA IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00).

ANY CAUSE OF ACTION ARISING OUT OF THESE TERMS OR YOUR USE OF THE SERVICES MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES, OR IT IS PERMANENTLY BARRED.

Notices

All notices from Loopa to you will be sent to the email address associated with your account. Notices to Loopa must be sent to: contact@welkhome.io

La plateforme de location inc. (Loopa) Montréal, Quebec, Canada contact@welkhome.io

Governing Law and Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

These terms are governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada applicable therein, without regard to conflicts of law principles.

In the event of any dispute, controversy, or claim arising out of or relating to these terms or the Services, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved within thirty (30) days of written notice, either party may submit the dispute to binding arbitration administered by the ADR Institute of Canada in accordance with its Arbitration Rules. The arbitration shall be conducted in Montréal, Quebec, in English or French (as agreed by the parties), and the arbitrator's decision shall be final and binding.

Nothing in this section prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending the outcome of arbitration.

Nothing in these terms limits your rights as a consumer under the Consumer Protection Act (Quebec) or any other applicable mandatory consumer protection legislation.

Copyright Policy

Loopa respects intellectual property rights and expects users to do the same. If you believe that content available on the Services infringes your copyright, please contact us at contact@welkhome.io with the following information:

  • Your physical or electronic signature.

  • Identification of the copyrighted work you believe has been infringed.

  • Identification of the infringing material with sufficient detail for us to locate it.

  • Your contact information (name, postal address, telephone number, and email address).

  • A statement that you have a good faith belief that the use is not authorized by the copyright owner.

  • A statement that the information you provide is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.

We reserve the right to remove allegedly infringing content and to disable or terminate the accounts of repeat infringers.

General Provisions

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any provision of these terms shall not constitute a waiver of that provision.

We may revise these terms at any time by posting an updated version on our website or application. Your continued use of the Services after any change constitutes acceptance of the updated terms. We will notify you of material changes by email or in-app notification.

These terms may be assigned by Loopa in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these terms without our prior written consent.

For any questions regarding these terms, please contact us at: contact@welkhome.io

© 2026 La plateforme de location inc. (Loopa). All rights reserved.

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